How to Raise a Complaint

If you receive a product that is damaged, defective, incorrect, or incomplete, please contact us on WhatsApp within 48 hours of delivery.
Make sure to include your invoice when raising the request.

Non-Return / Non-Refund Items

As our products are shipped from abroad, returns or exchanges are not accepted if:

• You change your mind
• You do not like the smell, texture, colour, design, or size
• The product is as described but not to your personal preference

Valid Reasons for Return

A return request will be accepted only if:

• The product is damaged or broken
• The product is defective (not working properly)
• The product is incomplete (missing items or accessories)
• You received the wrong product, size, colour, or expired item
• The product does not match the description or image shown on our website

Return Conditions

To be eligible for return:

• The product must be unused, unwashed, and in original condition
• All original tags, manuals, warranty cards, accessories, freebies, and invoice must be included
• The product must be returned in the original and undamaged packaging
• Do not attach tape or stickers directly to the manufacturer’s box

If these conditions are not met, NeedsETC reserves the right to reject the return request.

Refund Timeline

After your complaint is reviewed and approved, the refund will be processed within 7-10 working days.