How to Raise a Complaint

If you receive a product that is damaged, defective, incorrect, or incomplete, please contact us on WhatsApp within 48 hours of delivery.
Make sure to include your invoice when raising the request.

Non-Return Items

As our products are shipped from abroad, returns or exchanges are not accepted if:

• You change your mind
• You do not like the smell, texture, colour, design, or size
• The product is as described but not to your personal preference
  
  

Valid Reasons for Return

A return request will be accepted only if:

• The product is damaged or broken
• The product is defective (not working properly)
• The product is incomplete (missing items or accessories)
• You received the wrong product, size, colour, or expired item
• The product does not match the description or image shown on our website
  
  

Return Conditions

To be eligible for return:

• The product must be unused, unwashed, and in original condition
• All original tags, manuals, warranty cards, accessories, freebies, and invoice must be included
• The product must be returned in the original and undamaged packaging
• Do not attach tape or stickers directly to the manufacturer’s box

If these conditions are not met, NeedsETC reserves the right to reject the return request.